12/2009 — 4th Quarter Phacts and Construction QC
September 24, 2009 by mikek99
As we finally get through the long hot summer, it’s time to get back to work. Even though there are many mixed signs on the economy, it feels like we have no way to go but up…. Attached is the pharaoh-phacts-newsletter-4th-quarter-2009. Please Email us any comments and questions to info@ibswin.com.
Construction QC is our new simple add-on database for our Customer Service Plus users. It provides a simple way of tracking construction quality control problems before homebuyer move in and isolating them before they become major issues. Conact us at info@ibswin.com for further information on this new feature… Thanks
Customer Service Plus
March 2, 2009 by ZZadmin123
Customer Service Plus gives your Customer Service Department the resources necessary to respond to problems quickly and provides the necessary tools to monitor all tasks to completion. It also insures customer satisfaction by enhancing the "Quality Image" of your homebuilding company by providing timely reports, and inquiries, while running on your existing Windows based computer systems.
Homeowner Lot Information
All pertinent homeowner/lot information is stored in one master record for easy access and for future reference to key data.
Walkthrough / Service Requests
All Homeowner Service Requests are entered into the system for accurate records and to ensure important homeowner problems are properly tracked.
Tracks multiple types of service calls to pinpoint quality control problems and improve customer satisfaction.
Homeowner Outstanding / Work Order Report
List all open work orders and tracks by subcontractor/service representatives for work not completed.
Prints all work orders by homeowner.
Work Orders
Prints work orders for subcontractors and service representatives. This eliminates the manual typing effort involved with work orders, which speeds up customer service response time.
Work Order Aging Report
Lists outstanding work orders by subcontractor or service representative and indicates elapsed time since issue date. This provides management with efficiency reporting.
Tracks work orders with the touch of a button, providing a quick update of every customer problem and its status.
Work Order Report
Eliminates need to maintain manual control log.
Subcontractors
Tracks subcontractor performance, through analysis of the number of call backs, work order completion, and gives you the ability to isolate problem subcontractors.
Subcontractor Reports
Subcontractor performance analysis gives you the information needed to negotiate more effectively with your subcontractors.
Service Representatives
Track work orders by service representatives.
Performance reporting by service representatives with elapsed time to completion of each work order.
Identify potential problems through analysis of Work Order Aging Report.