Customer Service Plus
March 2, 2009 by ZZadmin123
Customer Service Plus gives your Customer Service Department the resources necessary to respond to problems quickly and provides the necessary tools to monitor all tasks to completion. It also insures customer satisfaction by enhancing the "Quality Image" of your homebuilding company by providing timely reports, and inquiries, while running on your existing Windows based computer systems.
Homeowner Lot Information
All pertinent homeowner/lot information is stored in one master record for easy access and for future reference to key data.
Walkthrough / Service Requests
All Homeowner Service Requests are entered into the system for accurate records and to ensure important homeowner problems are properly tracked.
Tracks multiple types of service calls to pinpoint quality control problems and improve customer satisfaction.
Homeowner Outstanding / Work Order Report
List all open work orders and tracks by subcontractor/service representatives for work not completed.
Prints all work orders by homeowner.
Work Orders
Prints work orders for subcontractors and service representatives. This eliminates the manual typing effort involved with work orders, which speeds up customer service response time.
Work Order Aging Report
Lists outstanding work orders by subcontractor or service representative and indicates elapsed time since issue date. This provides management with efficiency reporting.
Tracks work orders with the touch of a button, providing a quick update of every customer problem and its status.
Work Order Report
Eliminates need to maintain manual control log.
Subcontractors
Tracks subcontractor performance, through analysis of the number of call backs, work order completion, and gives you the ability to isolate problem subcontractors.
Subcontractor Reports
Subcontractor performance analysis gives you the information needed to negotiate more effectively with your subcontractors.
Service Representatives
Track work orders by service representatives.
Performance reporting by service representatives with elapsed time to completion of each work order.
Identify potential problems through analysis of Work Order Aging Report.
Sample Reports
- Workorder Form
- Service Inspection Form
- Buyer Detail Report
- Inventory Summary Report
- Service Request Status Report
- Subcontractor Aging Summary
- Subcontractor Workorder Summary
Sage Software for Construction Accounting
October 15, 2008 by ZZadmin123
Sage 100 Contractor (formerly MasterBuilder) and Sage 300 Construction and Real Estate (fomerly Timberline) were built for homebuilders of all types with one goal in mind; they should work the way your company works. The result is one single-source solution that connects all your key business functions and gives you flexibility to meet your unique needs. Plus, with these Sage Software products you’re able to personalize your computer for easy access to the information most important to you. Please go to www.sagecre.com to get more information.
Flexibility to Choose
Sage 100 Contractor and Sage 300 Construction and Real Estate are fully integrated financial and operations software that links every facet of your business, eliminating redundancies and speeding the flow of information between departments. The software’s modular design means you’re getting just the software you need with the advantage of knowing it can flex and expand. Sage provides you with the right solution for your business.
Accounting
Manage subcontracts, job costing, profit analysis, and variance tracking.
Estimating
Create quick and complete estimates and budgets.
Procurement
Automatically turns estimates into RFQs.
Project Management
Link on-site managers to the home office for key up-to-the-minute information.
Reporting and Other Tools
Customize and cut through the clutter. Run real-time reports the way you want to see them.
Homebuilder Specific Modules
The Integrated Builder Series from Pharaoh Information Services, Inc. integrates with these Sage Software products for homebuilders and provides sales tracking and reporting, options and upgrade ordering, budgeting and bidding control, customer service/warranty, and construction scheduling.
IBSWIN is recommended by the following Sage Timberline Dealers:
- Accordant Company, LLC – serving the East Coast with a main office location in New Jersey — Ph. 973-887-8900 — www.accordantco.com
- Alliance Solutions Group – serving Florida, Louisiana, Texas, Oklahoma, California, Northern Nevada, and the Caribbean Islands — Ph. 888-559-9540 x 2002, www.alliance-SG.com
- Bangert Computer Systems – serving the central US States – Ph. 800-458-7369, www.bangertcomputer.com
- CFO On The Go -serving California’s Inland Empire and beyond – Ph. 951-699-6900, www.cfosonthego.net
- Ledgerwood Associates, Inc – serving the states of AZ, CO, ID, MT, NM, NV, UT and WY – Ph. 480-432-423-8300, www.ledgerwoodassociatesusa.com
- Marketing Computer Service Ltd. — serving all of Eastern Canada – Ph. 416-232-9780 — www.mcscanada.com
- Realware – serving Northern California – Ph. 510-382-9045 ext 40, www.realwareinc.com
- Skyline Business Systems – serving the Pacific Northwest and Hawaii – Ph. 877-373-0717, www.sky-line.com